Refund and Returns Policy

Policy for Meal Prep Delivery or Pickup Orders

At Meals by Mel, we are committed to delivering fresh, high-quality meals every time. If there is an issue with your meal prep delivery or pickup order, please notify us within 24 hours of receiving it, and we’ll work with you to resolve the concern through a credit or replacement. Refund requests are honored on a case-by-case basis.

Conditions for Credits, Replacements, or Refunds:
1. Notification Period: Customers must report any issues with their meal prep order within 24 hours of delivery or pickup.
2. Eligibility: Credits or replacements are available for orders that are incomplete, incorrect, or unsatisfactory in quality or freshness.
3. Required Details: Please provide your order number, a description of the issue, and, when applicable, a photograph to help us verify and address the problem quickly.
4. Refunds: Refund requests are reviewed on a case-by-case basis.
How to Report an Issue:

**Contact Us**: Call or email our customer service team within the 24-hour period to notify us of the issue with your meal prep order.

**Verification**: After verification, we will arrange a suitable resolution, either a credit, replacement, or refund when applicable.

Thank you for helping us ensure your satisfaction. Your feedback is valuable to us in maintaining our quality standards at Meals by Mel!